Purchasing Vital Record Certificates Online – the Dos and Don’ts

Ordering vital records online can help make the process easier than having to physically go to an office to make the transaction. However, just like when you order anything online, you want to be sure you know exactly what you are getting from your purchase. Obtaining personal vital records online requires some proof reading prior to hitting submit order – so here are the do’s and don’ts of online vital record orders.

  • Do take time to sit down and go through your online order. Rushing on an order can result in honest mistakes like a misspelling or wrong number that will result in an incorrect order.
  • Don’t order from a suspicious looking website.
  • Do look for a secure network and other trust signals. The site should be https and should have a privacy policy that states whether they encrypt your data and if they sell your private information to third parties.
  • Do Also look for trust signals like BBB accreditation or certified privacy badges
  • Don’t order vital records when using a public Wi-Fi connection.
  • Do expect to provide personal details to verify your identity.
  • Don’t fill out any personal data if there is a pop up that takes you off site.

When you order your vital records such as a birth certificate or marriage certificate online, you need to be sure you are working with a safe and secure company. Your personal data should be treated with high security to be sure it doesn’t make its way into the wrong hands.

When you work with VitalCheck to obtain your personal vital records online you know your data is safe. We work with secure and encrypted connections and never give your data out to anyone else. We stand by our promise that your personal data is private and will stay that way. We also work with SmartShip to provide you with door-to-door package tracking and insure your order. Don’t look any further than VitalChek for your vital records online!

48 Comments

  1. Thank you for bringing this to our attention. I’ve replied to you most recent message however I didn’t want to leave this message unanswered. A customer service representative will be contacting you right away at the phone number you provided on your order. If you need to reach out to us directly please feel free to send us an email to Vitals.Research@vitalchek.com.
    Thank you,
    Nichole H.

  2. Hi, I am trying to obtain my birth certificate from Venezuela. I currently live in the U.S and traveling down there is not an option.

    Do you guys offer services for that country?

    1. Hello and thank you for your question. Unfortunately we are unable to asst with birth certificates from Venezuela. Unless you are a US citizen born abroad and have a US Citizens born abroad birth certificate.
      To obtain a certificate from Venezuela please contact the Embassy of the Republic of Venezuela at (202) 342-2214.
      Thank you,
      Nichole H.

  3. My concern is my nephew was born in California and he has the hospital’s birth certificate and SSN, actually he is out of the country he lives in Mexico his parents took him there when he was a baby and they never got his state birth certificate, how can we get it what are the steps to follow?
    In advance thank you for your help I hope you can replay me ASAP

    1. Hello and thank you for your question. If your Nephew was born in California then he or an entitled person can requests his certificate from the state or county that he was born in. When and where his social security number was issued will not matter. If you need more information on ordering a certificate from the state of California you can visit our website at vitalchek.com
      Thank you,
      Nichole H.

  4. Hello,
    I want to order a birth certificate for my daughter in Atlanta but I need it for a passport on Wednesday.
    Can I rush order it from you?
    I live in Texas.
    Thank you,
    TS

    1. Hello and Thank you for your question. 1St we need to know in what state was your daughter born? You can contact our office at 1-800-255-2414 so that we can determine the fastest possible way for you to obtain the certificate.
      Thank you,
      Nichole H.

  5. Hi, I have been trying to order a marriage and divorce certificate but it keeps saying I can’t. I have ordered a few in the last couple of weeks so I can obtain a drivers license in the state I just moved too. I have been married 3 times and need all this info. The site only lets me put in date and state. Help need these cert ASAP.

    1. Thank you for your question, and we apologize if you are experiencing technical issues with our website. The issue you’re describing could be because the specific agency issuing the marriage or divorce certificate you are requesting has not authorized us to provide online ordering for that type of certificate. If that is the case, you would need to contact the vital record agency directly, either by calling or going to their website, to determine which order methods they accept for marriage and/or divorce certificates. We hope this information is helpful. Thank you.

  6. My Drivers License recently expired on the 4th of this month (I did not realize it was expiring… I had moved I guess when and/or if I was sent notice it was soon expiring. Yesterday I was pulled over and the officer took the License into her possession, which I guess I understand , being it HAD expired, and she gave me a “warning” citation to renew my License. The Problem I have is – I now have to order my Birth Certificate here from Vitalchek . My Major problem here… I currently reside in Central Florida and I was born in Los Angeles County California, so I cannot just drive over to that local County Recorder and pick up a certified copy of my Birth Certificate which brought me to this site, but if I understand correctly, once I continue forward with ordering my document, I have to complete and send in the Notarized Certificate of Identity within 5 business days, or my order will be cancelled . QUESTION & ISSUE WITH THIS **** HOW CAN I TAKE CERTIFICATE OF IDENTITY TO A NOTARY AND HAVE THEM NOTARIZE THIS WHEN i NO LONGER HAVE MY LICENSE TO PROVE MY IDENTITY? PLEASE ADVISE ASAP??? THANK YOU !! BETH

    1. Hello Beth and thank you for your question.

      Do you have someone that might be able to order your certificate for you? Los Angeles county has a list of entitle people who can order your record.

      Individuals permitted to receive authorized, certified copies of Los Angeles County birth certificates are listed below.

      •The certificate holder (You), a parent or legal guardian of the certificate holder.
      •A child (18 and older), grandparent, grandchild (18 and older), sibling (18 and older), spouse or domestic partner of the certificate holder.
      •A member of a law enforcement agency or a representative of another governmental agency, as provided by law, who is conducting official business.
      •A party entitled to receive the record as a result of a court order, or an attorney or a licensed adoption agency seeking the birth record.
      •An attorney representing the certificate holder or the certificate holder’s estate, or any person or agency empowered by statute or appointed by a court to act on behalf of the certificate holder or the certificate holder’s estate.

      If you have any questions while going through the online ordering process you can contact our office at 1-800-255-2414.
      Hopefully this information will help.
      Sincerely,
      Nichole H.

  7. Hi Nicole and thank YOU for replying. Having just turned 52 years old, unfortunately most of the possible relatives that could get my birth certificate for me are no longer living, including the only siblings I had that still lived in California and I don’t really live near any other relatives besides my Nieces (my Sister’s Daughter) , and I don’t think that will work . I am also single, so no Spouse, no Attorney, and the ONLY Government Agency I can think of …is the SAME ONE…WANTING MY BIRTH CERTIFICATE….LOL the License Bureau ! SEE MY PREDICAMENT ?? I just don’t know what to do …any OTHER suggestions…anyone?? I DO APPRECIATE EVERYTHING THAT YOU DID SAY !! Thank you SOOOOO MUCH !!

  8. Today I recieved a letter notice of unclaimed insurance funds from my stepfather’s insurance policy. The insurance company requires a death certificate before they can process. What information will I need to have available to order a death certificate for my stepfather?

    1. Hello Pam and thank you for your questions.
      The requirements for obtaining a copy of your step fathers death certificate will be determined on where he passed away. Please feel to call our office and we’ll be happy to look up the state specific entitlement and requirement rules for for that location. You can reach our office at 1-800-255-2414.
      Thank you,
      Nichole H.

  9. trying to request a divorce record, I have forgotten what month I was divorced in 36 years ago, can you do a broad search?

    1. Hello Ms. Knowles. Thank you for your question. Please contact us at 800-255-2414 and we’d be happy to assist you in this process.

  10. I was adopted in Iowa. Naturalized Citizen with Certificate of Birth. Live in Idaho Falls now due to health reasons. Homeless now due to cancer. Expired Identification ID from California. In order to get medical treatment need birth certificate.

    1. Hello Michael. We’re sorry to hear about your situation. We suggest you contact the vital records agency in Iowa that issued your certificate of birth post adoption to find out if there are alternative forms of documentation you can use for identity verification purposes. You may also want to inquire if the state has enacted any legislation that makes it easier for a person who is homeless to obtain their birth certificate. You may also want to seek out a service group for the homeless that may be able to provide guidance.

  11. I too received an email that a UPS slip was created yet UPS does not have record of the order. I can not find a working phone number. This is very frustrating!

    1. Hello Jenn. Sorry to hear about your frustration. If you placed your order online through VitalChek, there should have been a phone number in the confirmation email you received. You can contact us in a few different ways: by email at vitals.research@vitalchek.com, by phone at 800-255-2414 or by private message on the VitalChek Facebook page.

  12. I’m teying to order online my birth certificates to get a updated id. I have my expired id will that be ok to prove my identity?

    1. Hello Amie. Proof of identity requirements can vary from state to state. If you are ordering through VitalChek, please contact us so we can look into this and provide you with accurate information. We can be reached at 800-255-2414, vitals.research@vitalchek.com or by private message on our VitalChek Facebook page.

  13. Hello. I wanted to know is this site real..? . We have sent off for a birth certificate but it is very difficult considering we dont have all necessary documents ..HELP?

    1. Hello Keshonda. If you need assistance with an order you placed through VitalChek, you can contact us with your order number by phone at 800-255-2414, by email at vitals.research@vitalchek.com or by private message through our Facebook page – Facebook.com/VitalChek/.

  14. There is some sort of scam company that comes in after doing business on-line with you. I get this email that called themselves Vital Records and they said I’m “almost there'” with my order. They said they just need to confirm name and card #. Lesson learned, I entered my number again, thinking this was some type of security thing. Cost me $49 so
    not a huge deal, but still pisses me off. Maybe something you can look into. And I know it’s a scam not only because of the charge but also because my bank charged me $1.47 for international transaction fee. I cancelled my card and am disputing the charge with Bank of America. Probably won’t do any good but have to try. Crooks.

    1. We appreciate you letting us know about this issue you encountered after completing your order with us. We are sorry to hear that you got caught up in this situation. We will look into this and do whatever possible to mitigate their ability to propagate this scam on others. Please contact us is you need further assistance. We can be reached by phone at 800-255-2414, by email at vitals.research@vitalchek.com or by private message at Facebook.com/VitalChek.

  15. Hi, was wondering if i can get my newborn birthcertificate expedited
    He is only 5 days old, is this possible? If so, what is the price? And long those it take for me to receive bc?

    1. Hello Rachel. Thanks for reaching out with your question. Depending on what state you child was born in, it can take several days to several weeks for the birth to be registered by the state. Once that happens, you can order your son’s birth certificate. The hospital or the vital records office may be able to tell you how long it generally takes the state to complete this process.

  16. hello
    i am trying to order a divorce certificate copy . state of Missouri 2005 .
    i was just wondering how long does it take to get it

    1. Hello Hisham. If you place your order through VitalChek, Missouri’s average processing time for a divorce certificate ranges from 1-5 days depending on the delivery method you select. Please click here for more information.

  17. I ordered a birth certificate and instead received a certificate of live birth. These are not the same things and was rejected when I tried to provide as my birth certificate. I’m hoping this will be resolved quickly and I will not have to pay again. Does anyone make sure the right document is sent??

    1. Hello Evan. We are sorry to hear you received the wrong type of birth certificate. If you placed your order through VitalChek, please contact us with your order number so we can assist you. The quickest way to reach us is through our Facebook page at Facebook.com/VitalChek where you will usually get a response in a matter of minutes. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

  18. I need a copy of my marriage license but I don’t remember the exact date of the marriage what can I do?

    1. Hello Angelica. You may want to contact the vital records agency in the area where the event took place to see if you need to provide the exact date or a date range in order to get a copy of the certificate.

      1. no angelica don’t do it, this company suck.

        1. We are sorry you are unhappy with your ordering experience. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

  19. yea a BirthCertificate was ordered and no body has a record of it. It was paid 39.95 and cannot find it

    1. Hello. If your ordered your certificate through VitalChek, please contact so we can assist you with this matter. The quickest way to reach us is by private message at Facebook.com/VitalCHek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

  20. Hello,

    Do the birth certificates come seal and certified?

    1. Hello Oscar. Thanks for reaching out with your question. If you order online through VitalChek, the birth certificate you receive will be a certified copy with a seal on it. (unless you choose “informational copy” or “souvenir/heirloom” (uncertified)

  21. I need a copy of my birth certificate in order to renew my driver’s license, which expires soon, so I was going to order online through VitalChek. However, I am concerned about having my data remaining in a Lexis/Nexis or VitalChek database, and would like to delete my account and information after my order has been filled. Is there any way to do this?

    1. Hello Dee. All consumer data collected through VitalChek’s ordering services is used to process and fulfill a consumer’s requested order and/or payment transaction. VitalChek does not maintain consumer data indefinitely. Consumer information provided for making a payment or requesting a vital record may be transmitted to the appropriate government agency in real time rather than being stored, and therefore not readily accessible for review or correction. Certain transactional information pertaining to the order is stored for a period of 13 months and not subject to deletion during this time period. Please click here to read our full privacy policy.

    2. Dee, if this certificate you need is not an emergency do it, but if you can drive to were you can get it do it,
      this company actually takes 6 weeks to send it to you, but they will cash the check right way!

      1. Hello Dacia. VitalChek is the order processing service for vital records agencies across the country. We have no control over their processing times once we submit your order to them. Processing times can vary from vital record agency to vital record agency. While most process their orders in a matter of days, there are some agencies that have longer processing times for a variety of reasons. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

  22. ___________________SCAM ALERT________________

    DO NOT USE VITAL CHECK CERVICE

    BBB WARNS CONSUMERS

    1. Hello Sharon. We apologize if you have had a bad ordering experience with us. VitalChek is and has been an official, authorized vital records processing service for vital records agencies across the country for more than thirty years. We have had a positive BBB rating for many years. Unfortunately, several of the current BBB complaints are related to factors that are beyond our control such as time it takes the agency to process the order or orders that have been placed with other internet companies being mistaken for VitalChek. If there is anything we can do to assist you, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

      1. yes, but you are quick to cash the check! is been a month since you chased my check and i have not receipt my certificate, if some one is reading be aware this company don’t care.
        i try call and the agent was all chill about it, i mean 4 weeks after they took my money i got nothing.

        1. Hello Dacia. We are sorry to hear you have not received your order yet. Processing times can vary from vital record agency to vital record agency. While most process their orders in a matter of days, there are some agencies that have longer processing times for a variety of reasons. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

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